Refund Policy.

At the BIM builders, we value your trust. This Refund Policy outlines the conditions under which refunds may be issued for our services, and clarifies what qualifies and what doesn’t—so everything is clear from the start.

  1. General Policy

Due to the nature of architectural services, which is creative, time-intensive, and tailored to each client’s needs, the BIM builders do not offer refunds on any completed work, partially completed services, or digital deliverables once work has begun.

2. Refund Eligibility

Refunds will only be considered in the following cases:

a) Double Payment or Billing Error.

If you’re accidentally charged twice or billed incorrectly, we’ll refund the excess amount in full within 7 business days.

b) Project Not Started Yet.

If you’ve paid but we haven’t begun work — meaning no modeling has started and no resources have been allocated — you can request a refund. A 10% processing fee will be deducted.

c) Subscription-Based Work (First 5 Days).

If you’re on a subscription plan and are not satisfied with the quality of work within the first 5 business days, you may request a refund of up to 70% of the monthly fee. All applicable processing and administrative charges will be deducted.

d) Non-Delivery of Work.

If we fail to start your project within 10 business days of the committed date — and haven’t informed you or justified the delay — you may request a full refund in writing.

3. Refunds Will Not Be Issued If:

  • Project scope has been discussed and confirmed.

  • Required inputs (drawings, specs, etc.) have been received.

  • Work has already started.

  • Delays are caused by the client (e.g., indecision, missing inputs).

  • Services are terminated due to breach of terms by the client.

  • The service was a free trial, test run, or discounted engagement.

4. Partial Refunds or Credit Notes

In rare cases, we may issue a partial refund or credit note if:

  • A project is mutually cancelled before major milestones.

  • The scope is significantly reduced mid-way.

In such cases, we will deduct costs for:

  • Work already completed.

  • Time and resources committed.

5. How to Request a Refund

Email your request to studio@thebimbuilders.com with:

  • Invoice ID

  • Payment method and transaction ID

  • Reason for refund.

  • Any relevant documents or evidence

Approved refunds will be processed to the original payment method within 7–14 business days.

6. No Chargebacks

By hiring us, you agree to contact us directly before initiating any chargeback. If a chargeback is filed without first notifying us:

  • All ongoing services will be terminated immediately.

  • We reserve the right to take legal action to recover lost funds and damages.

7. Governing Law

This policy is governed by the laws of India. Any international disputes will be resolved through formal arbitration, if required.

8. Contact Us

For questions or complaints related to this policy, email us at:
studio@thebimbuilders.com